Order and Delivery
My order
Track and manage your Norrøna orders with ease. View order details, check shipping status, and stay updated from purchase to delivery — all in one place.
We cannot add items to an existing order. For assistance, please contact our customer support via live chat or email us at support@norrona.no
Due to fast order processing, we may not always be able to modify your order after it has been placed. Please contact us via live chat, available in the bottom-right corner of our main page, or call us for assistance.
We provide free pre-paid return labels with most orders. You can register your return online and use the included label. Please note that pre-paid return labels are not available for Switzerland, Spitsbergen, Svalbard, and Jan Mayen.
Please ensure the code is valid and that items in your cart are not already discounted. Most promotional codes cannot be combined with other offers.
We aim to deliver your Norrøna products as quickly as possible, but unforeseen delays may occur outside of our control. We primarily use DHL Express for international deliveries and Bring/Posten for shipments within Scandinavia.
You can request an exchange online by registering it on our website.
Alternatively, full-price items can also be exchanged in any official Norrøna store. We recommend contacting the store in advance to confirm that the item you wish to exchange for is in stock.
Please note:
- Outlet items cannot be exchanged
- If you wish to return an outlet item, this must be done online
Once your order leaves our warehouse in Denmark, you will receive a tracking link via email. Please ensure you also check your junk or spam folder. We primarily use DHL Express for international deliveries and Bring/Posten for shipments within Norway and Sweden.
Yes. During the shipping step at checkout, you can choose between home delivery or a local service point, depending on which carriers are available in your area.
Please check your email spam or junk folder. If the email is not there, make sure the email address you used is correct. You can also view your order history by logging into your Loyalty Program account.
Due to our fast processing, we can only cancel items within a very short window. Contact a customer service representative on our live chat support or email us at support@norrona.no
To view outlet prices, you must be a Loyalty Member. Create an account via our Loyalty Program page.
We are very sorry to hear that your item arrived damaged. If your order arrived damaged, please register a return as soon as possible.
Please contact a customer support representative via live chat or email us at support@norrona.no
Yes. Norrøna reserves the right to cancel or refuse an order in cases such as pricing or system errors, suspected fraud, or if an item is unavailable or out of stock.
Occasionally, our webstore inventory may not update in real time before an order is placed. If you would like to confirm product availability, please contact our customer support via live chat. If you receive an email stating that an item in your order is out of stock, you will be refunded for that item.
We release a few outlet drops each year, but exact dates are not announced. Outlet releases typically happen at the start of a new season. We recommend joining our Loyalty Program to be notified when new outlet items become available.
You can update quantities using the (+) or (–) buttons, or remove items directly in your cart before checkout.
Shipping is free above the following order values:
- Norway: Free over 1,750 NOK (otherwise from 149 NOK)
- Europe: Free over €165 / £155 (UK) / 1,350 DKK (Denmark); otherwise €15 / £15 / 149 DKK
- Switzerland: Free over 185 CHF (otherwise 15 CHF)
- USA: Free over $165 USD (otherwise $20 USD)
- Canada: Free over 225 CAD (otherwise 30 CAD)
- Japan: Free over 19,000 JPY (otherwise €20)
- Australia & Rest of world: Free over €165 (otherwise €20)
Due to our fast processing, we can only change addresses within a very short window. Contact a customer service representative on our live chat support or email us at support@norrona.no
No. Tax deductions are only available for purchases made in physical Norrøna stores. Please contact the store directly if you want to use this option.
No, you do not need a Loyalty Account to place an order. However, we recommend creating one to enjoy benefits such as earning Cash Points, faster checkout, access to order history, exclusive member perks, and extended warranty coverage as a Loyalty Member.
We accept most credit cards (Visa, Mastercard, Amex), PayPal, and local payment methods such as Klarna and Vipps. In some regions, PayPal is the only available payment option.
Deliveries
We ship to approximately 70 countries. Get all the details on your Norrøna order delivery. Learn about shipping options, estimated delivery times, and how to track your order every step of the way.
We aim to deliver your Norrøna products as quickly as possible, but unforeseen delays may occur outside of our control. We primarily use DHL Express for international deliveries and Bring/Posten for shipments within Scandinavia.
Yes. During the shipping step at checkout, you can choose between home delivery or a local service point, depending on which carriers are available in your area.
No hidden fees — the price shown at checkout is final. In some countries, tax and duty may not be collected at checkout and may be charged separately, depending on local regulations.
Unfortunately, there are some countries we do not currently ship to. You are welcome to contact our support team if you’re interested in ordering to a country that is not listed. While we’ll do our best to explore possible options, we cannot guarantee a solution within a short timeframe.
We ship our products on weekdays (Monday–Friday). If you order before 11 am (CET, Oslo time), your order may be shipped the same day. Orders are typically processed within 24 hours. Delivery usually takes 1–3 business days within Norway/Europe and 3–5 business days for the rest of the world.
Please note that unforeseen delays can occasionally occur with our shipping partners, but we always do our best to minimize any disruptions.
Occasionally, our webstore inventory may not update in real time before an order is placed. If you would like to confirm product availability, please contact our customer support via live chat. If you receive an email stating that an item in your order is out of stock, you will be refunded for that item.
Please contact a customer support representative via live chat, available in the chat box on the right-hand side of our website, or email us at support@norrona.no
Visa/Mastercard, Debit cards, Vipps (Norway), Apple Pay, Klarna (invoice, pay later, installments) & PayPal. Klarna invoice orders must be delivered to your registered home address.
Due to our fast processing, we can only change addresses within a very short window. Contact a customer service representative on our live chat support or email us at support@norrona.no
No. Tax deductions are only available for purchases made in physical Norrøna stores. Please contact the store directly if you want to use this option.
To ensure the safe arrival of your order, we use DHL Express for all shipments to the United States. Once your package is in transit, DHL will contact you via SMS or email with several delivery options through their On Demand Delivery (ODD) portal.
While DHL offers a variety of flexible delivery choices, we strongly recommend receiving the package in person or having it delivered to a designated pickup location.
Shipping
Find out how long your Norrøna order will take to arrive. View estimated delivery times by region and shipping method so you can plan ahead.
No. For most countries we ship to—including the US, Canada, and EU countries—all prices already include VAT, taxes, and customs fees. The price you see at checkout is the final price you will pay.
The estimated shipping time is 2-4 days with DHL Express. Unfortunately, Norrøna can't guarantee delivery within 4 working days. Please note that unforeseen delays can occasionally occur with our shipping partners, but we always do our best to minimize any disruptions.
We aim to deliver your Norrøna products as quickly as possible, but unforeseen delays may occur outside of our control. We primarily use DHL Express for international deliveries and Bring/Posten for shipments within Scandinavia.
The estimated shipping time is 2-4 days with DHL Express. Unfortunately, Norrøna can't guarantee delivery within 4 working days. Please note that unforeseen delays can occasionally occur with our shipping partners, but we always do our best to minimize any disruptions.
The estimated shipping time is 2-4 days with Bring. Unfortunately, Norrøna can't guarantee delivery within 4 working days. Please note that unforeseen delays can occasionally occur with our shipping partners, but we always do our best to minimize any disruptions.
We ship our products on weekdays (Monday–Friday). If you order before 11 am (CET, Oslo time), your order may be shipped the same day. Orders are typically processed within 24 hours. Delivery usually takes 1–3 business days within Norway/Europe and 3–5 business days for the rest of the world.
Please note that unforeseen delays can occasionally occur with our shipping partners, but we always do our best to minimize any disruptions.
Unfortunately, there are some countries we do not currently ship to. You are welcome to contact our support team if you’re interested in ordering to a country that is not listed. While we’ll do our best to explore possible options, we cannot guarantee a solution within a short timeframe.
We ship worldwide to over 70 countries, except for Russia, Belarus and North Korea. Shipping times and costs vary by region but are typically handled by DHL Express or local premium carriers.
Shipping is free above the following order values:
- Norway: Free over 1,750 NOK (otherwise from 149 NOK)
- Europe: Free over €165 / £155 (UK) / 1,350 DKK (Denmark); otherwise €15 / £15 / 149 DKK
- Switzerland: Free over 185 CHF (otherwise 15 CHF)
- USA: Free over $165 USD (otherwise $20 USD)
- Canada: Free over 225 CAD (otherwise 30 CAD)
- Japan: Free over 19,000 JPY (otherwise €20)
- Australia & Rest of world: Free over €165 (otherwise €20)
We ship our products on weekdays (Monday–Friday). If you order before 11 am, your order will likely be shipped the same day. Orders are typically processed within 24 hours. Delivery usually takes 1–3 business days within Norway/Europe and 3–5 business days for the rest of the world.
Please note that unforeseen delays can occasionally occur with our shipping partners, but we always do our best to minimize any disruptions. A shipment tracking link will be sent to your email once your order has been dispatched from our warehouse.
The estimated shipping time is 2-4 days with Bring. Unfortunately, Norrøna can't guarantee delivery within 4 working days. Please note that unforeseen delays can occasionally occur with our shipping partners, but we always do our best to minimize any disruptions.
Unfortunately, we do not offer additional expedited shipping options beyond our standard shipping services.
Our shipping partners vary depending on your delivery destination:
- Norway and Sweden: Posten/Bring
- Europe: DHL Express
- USA and Canada: DHL Express
- Switzerland: GLS
- Countries outside Europe: DHL Express
Please note that delivery times may vary depending on your location, and unforeseen delays may occur.