Loyalty Program
Loyalty Program
Join our loyalty program to get more out of your adventures and your gear. As a member, you’ll unlock instant access to our online outlet, earn reward points on full-price purchases to save on future gear, and get an extended 7-year warranty. Plus, you'll be among the first to hear about new designs, upcoming outdoor adventures, and opportunities to test out new products firsthand.
Benefits
As a Norrøna Loyalty Member, you get instant access to our online outlet, earn Cash Points on all full-price* purchases, and enjoy priority invitations to product testing, exclusive adventures, and special events. Plus, be the first to receive updates on new collections, limited editions, and insider tips to make the most of your gear.
No. The 7-year extended warranty is only available to Loyalty Members, and the product must be registered to a Loyalty Account. You have 30 days from the date of purchase to register your product in a Loyalty Membership account.
If you are not a member and you did not register the product within 30 days to a Loyalty Account, you will still receive a 5-year warranty, provided you have a valid receipt.
To become a member, click on Loyalty Program and enter your email address in the sign-up field. You will then be prompted to create a password of your choice, and a confirmation email will be sent to your email inbox.
We seek athletes, adventurers, and outdoor professionals who rely on the best gear and want to be active members of the Norrøna community.
To view outlet prices, you must be a Loyalty Member. Create an account via our Loyalty Program page.
No. Products can only be registered if they were purchased from an official Norrøna store even if they were purchased at an authorized retailer. However, even if your product is not eligible for registration, you can still receive a 5-year warranty as long as you keep a valid copy of the receipt.
Norrøna’s Pro User Program is designed for selected outdoor professionals and ambassadors. Check the eligibility requirements and documentation needed for each category.
To celebrate your birthday, you'll earn 30% Cash Points on all full-price purchases made on your birthday or the following day. It's the perfect opportunity to treat yourself to some quality gear for your next adventure while earning extra Cash Points that can be used on future purchases.
Member benefits include a 7-year extended warranty, early access to sales, and Cash Points earned on every full-price purchase, which can be redeemed toward future Norrøna products.
Additional benefits include exclusive access to in-store events and outdoor adventures throughout the year, year-round access to our online outlet with discounted products, and priority access to product launches. Members also receive exclusive newsletters featuring sneak peeks, product news, and behind-the-scenes updates from Norrøna.
Yes. If you do not earn any Cash Points for 24 months, Norrøna may terminate your membership if you also have no valid, usable Cash Points remaining in your Loyalty Account.
Cash points
For every full-price purchase, both online and in-store, you will earn Cash Points and build your loyalty level to be used on future purchases. (*except co-labs)
Cash Points are Norrøna’s digital currency, which can be used towards purchases on the main Norrøna webshop.
As a Norrøna Loyalty Member, you can earn Cash Points when making full-price purchases, both online and in-store. Cash Points may also be given to you by Norrøna, for example, in connection with a warranty claim or return.
Cash Points can be used as a discount on a future purchase. In some cases, Cash Points may also be issued instead of a refund for returns made after 30 days and within 60 days.
The validity period depends on how you received your Cash Points:
- Cash Points earned from purchases are valid for 24 months.
- Cash Points received from Norrøna, such as from a warranty claim or return, are valid for 36 months.
Yes. Norrøna Cash Points can be used on the Norrøna outlet. You can redeem Cash Points at checkout when shopping online by signing into your Loyalty Account. Cash Points can also be used in official Norrøna stores.
To use Cash Points online, go to your shopping bag and select “Use Cash Points” at checkout.
Points earned on an order will be available for use 45 days after the date of purchase and will be automatically added to your Loyalty Account.
You can redeem Cash Points at checkout when shopping online by signing into your Loyalty Account. Cash Points can also be used in official Norrøna stores.
To use Cash Points online, go to your shopping bag and select “Use Cash Points” at checkout.
No. Cash Points earned on a purchase will be deducted if the product is returned. If you return a Norrøna product that was purchased with Cash Points, the used points will be refunded. Products paid for with a combination of Cash Points and money will be refunded in the same way.
To celebrate your birthday, you'll earn 30% Cash Points on all full-price purchases made on your birthday or the following day. It's the perfect opportunity to treat yourself to some quality gear for your next adventure while earning extra Cash Points that can be used on future purchases.
Returns for products purchased with Cash Points will be refunded in Cash Points. If a product was purchased using both Cash Points and cash, the refund will be issued according to the original payment method.
Yes. The validity period depends on how you received your Cash Points:
- Cash Points received (for example, from a warranty claim or return) are valid for 36 months.
- Cash Points earned (for example, from a full-price purchase) are valid for 24 months.
To earn Cash Points, you must have a Loyalty Account. Cash Points are earned on full-price purchases only and can be used as a discount on future orders. 1 point is equivalent to 1 unit of your currency.
Cash Points earned from a full-price purchase are added to your Loyalty Account after the applicable return period has ended:
- Online purchases: Cash Points are added 45 days after purchase.
- Purchases made in a Norrøna store: Cash Points are added 40 days after purchase.
Cash Points are not added to your Loyalty Account during the applicable return period. If your Cash Points have not appeared after this period, please contact Norrøna Customer Support via live chat or support@norrona.no.
Please note that if you leave the Loyalty Program, any earned Cash Points from full-price purchases will be removed from your Loyalty Account.
The value of the Cash Points is based on the full-price value of the original product you purchased. This may differ from the price of a newer version of the same product currently available in our webshop. Newer Norrøna models may feature upgraded materials and technologies, which can result in a higher price than the original model. Therefore, the Cash Points you receive are based on the original product’s full-price value, not the price of the newer model.
Cash Points are based on the full-price value of the original product you purchased. The price of a newer model available in our webshop may be higher because it has been upgraded with new materials and technologies. For this reason, the Cash Points you receive are based on the original model’s full-price value, rather than the current price of the newer model.
Any unused Cash Points will remain available in your Norrøna Loyalty Account for three years. You can use them on a future purchase, subject to the applicable Cash Points terms and conditions.
If the total value of your purchase is higher than the Cash Points available in your Norrøna Loyalty Account, you can use your Cash Points towards the purchase and pay the remaining balance at checkout.
No. Cash Points cannot be exchanged for cash or paid out as a cash amount. They can only be used towards eligible purchases in accordance with the terms of the Norrøna Loyalty Program.
Unfortunately, no. Birthday Cash Points can only be earned on full-priced purchases made on your birthday or the following day. Once this period has passed, the birthday Cash Points can no longer be claimed. We wish you a belated happy birthday!
My Account
Manage your Norrøna experience in one place. Access your order history, track current orders, update your personal information, and view your Loyalty rewards — all from your account dashboard.
You must be logged into your Loyalty Account to unsubscribe from Norrøna newsletters. Once logged in, go to My Account and select Communication Preferences. From there, you can toggle off the option to receive newsletters and other electronic communications.
To become a member, click on Loyalty Program and enter your email address in the sign-up field. You will then be prompted to create a password of your choice, and a confirmation email will be sent to your email inbox.
On the sign-in page, click “Forgot password”. A password reset link will be sent to your email inbox. Click the link in the email to create a new password.
It may take a few minutes for the email to arrive. If you don’t see it, please check your Junk or Other folders.
If you do not receive the reset email, please contact us via live chat support, available in the chat box on the right-hand side of our website, or email us at support@norrona.no
No. Products can only be registered if they were purchased from an official Norrøna store even if they were purchased at an authorized retailer. However, even if your product is not eligible for registration, you can still receive a 5-year warranty as long as you keep a valid copy of the receipt.
To change your email address, please contact us via live chat support, available in the chat box on the right-hand side of our website, or email us at support@norrona.no
When you contact us, please include your current email address and the new email address you would like to use for your account.
Please contact a customer support representative via live chat, available in the chat box on the right-hand side of our website, or email us at support@norrona.no
Visa/Mastercard, Debit cards, Vipps (Norway), Apple Pay, Klarna (invoice, pay later, installments) & PayPal. Klarna invoice orders must be delivered to your registered home address.
Yes. If you do not earn any Cash Points for 24 months, Norrøna may terminate your membership if you also have no valid, usable Cash Points remaining in your Loyalty Account.