Cookies and privacy

Norrøna Sport AS, Vollsveien 13h, 1366 Lysaker, Norway ("Norrøna") is responsible for the processing of your personal data in relation to the management and maintenance of norrona.com.

If you have questions about how we handle your personal data, you can contact our Data Protection Officer at dataprotectionofficer@norrona.no.

We use cookies on our website, norrona.com. A cookie is a small text file sent to your browser and placed on your computer, tablet or mobile device when you visit a website. It can be used to remember information about your visit and may, for example, be used to remember your preferences, such as language settings.

Norrøna uses cookies to enhance and simplify your visit. The use of cookies also helps us monitor the use of our website and improve our services. We do not use cookies to store personal information unless you have given us consent to do so, nor do we use cookies to disclose personal information to third parties.

We may share cookie data with advertising partners to measure and analyse the use of the website and our marketing activities. This data is not used to identify you personally, but to evaluate your usage pseudonymously.

There are two types of cookies: permanent cookies and temporary cookies (also called session cookies).

Norrøna uses permanent cookies to, among other things, keep you signed in to your account, remember the products on your wish list and save your shopping bag. Permanent cookies are stored as a file on your device for no longer than 12 months.

Norrøna uses session cookies to make product filtering work, to check whether you are signed in, and to remember the products you have added to your shopping bag. Session cookies are stored temporarily and disappear when you close your browser session.

We use so-called third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics and Hotjar. The cookies used are both permanent and session cookies. These permanent cookies are stored on your device for no longer than 24 months.

When you first visit norrona.com you are asked to choose which categories of cookies you accept. Only strictly necessary cookies are set before you make that choice. You can change or withdraw your consent at any time by opening your cookie preferences.

You can also remove or control cookies through your browser settings. You may, for example, remove all cookies or choose to receive a notification each time a new cookie is sent to your device. Please be aware that restricting cookies may affect how the website works, as many of its interactive functions depend on them.

The cookies we use change over time, so instead of a static list here we keep one live list that is always current — including the cookies norrona.com sets itself.

Open your cookie preferences to see every cookie we currently set, what it is used for and how long it lasts.

These cookies may be used for the purposes of all current and future companies in the Arktis Holding group (currently Norrøna Sport AS, Norrøna Retail AS, Norrøna Production AS, Norrøna Adventure AS).

We use Cookie Information, a Google-certified Consent Management Platform, and we operate on Google Consent Mode v2. See the Cookie Information Privacy Notice.

Our website uses Google Analytics 4, a web analysis service from Google Ireland Limited. Google Analytics allows us to analyse how our website is used. Norrøna also uses this service to reach users who have visited our website with relevant advertising on Google Search, YouTube and other services affiliated with the Google advertising network. See Google Privacy and Terms.

We use Hotjar to track user behaviour and interactions on our website anonymously. This information is used to further develop our digital services. See the Hotjar Privacy Policy.

We use the Meta Pixel to measure and analyse the use of the website and our marketing activities across Meta-owned platforms and websites affiliated with the Meta Audience Network. These cookies are also used to reach users who have visited our website with relevant advertising on Facebook, Instagram and other Meta-owned platforms.

Our website uses the TikTok Pixel, and we share certain interactions on our website with TikTok through it. This enables us to monitor and analyse the performance of our TikTok advertising and to show relevant ads and products to users on the platform.

Our website uses the Google tag to measure and analyse marketing activities through Google Ads.

We use the LinkedIn Insight Tag to measure and analyse the use of the website and our marketing activities through LinkedIn and websites affiliated with the LinkedIn Audience Network. These cookies are also used to reach users who have visited our website with relevant advertising on LinkedIn and affiliated websites.

Our website uses Microsoft Advertising Universal Event Tracking to measure and analyse marketing activities through Microsoft Advertising. These cookies are also used to reach users who have visited our website with relevant advertising on the Bing search engine and other Microsoft Advertising-affiliated search engines and websites.

We use Klaviyo for e-mail and marketing communication. Klaviyo collects information about users and their activity on the website, which is used to send you relevant communication and to target advertising across different channels and devices. See the Klaviyo Privacy Notice.

Our website content is managed in Sanity, a content management system provided by Sanity AS. Sanity is also used to power search on norrona.com. See the Sanity Privacy Policy.

The shop on norrona.com is built and operated by Norrøna. Cookies set by norrona.com itself keep your session working — they hold your session and sign-in state, the contents of your shopping bag, and your language and market selection. Each of them is listed by name in the cookie preferences panel.

BVID, BVSID, BVBRANDID and BVBRANDSID are cookies related to the use of Bazaarvoice for reviews and questions and answers on products. See the Bazaarvoice Privacy Policy.

Cookie enabling the use of the chat solution on our website. See Intercom's terms and policies.

Payments on norrona.com are processed by our payment provider, Adyen. To offer you the payment methods available in your country and to prevent fraud, we pass certain information to Adyen, such as your contact and order details and information about your device and browser. See the Adyen Privacy Statement.

The payment methods shown to you depend on your delivery country. Where you choose a method provided by a third party — for example a card scheme, a wallet, or a credit or instalment product — that provider processes your personal data as an independent controller under its own privacy policy, which is shown to you when you select the method.

We use Ingrid to show you the delivery options available at your address and to keep you updated on your delivery. Your address and order details are shared with Ingrid for this purpose. See the Ingrid Privacy Policy.

Your orders are picked, packed and shipped from our warehouse in Horsens, Denmark, operated by DSV. The name, address and contact details needed to deliver your order are shared with DSV and the carrier delivering the parcel.

If you shop in one of our stores, or return an online order in a store, the purchase is registered in our point-of-sale system, Sitoo. If you identify yourself as a member, the purchase is linked to your Norrøna account.

In accordance with data protection legislation, you can request access to the personal information we hold about you, ask us to correct it, and request that we delete it.

This can be done through your account page at Norrøna, or by contacting our Data Protection Officer at dataprotectionofficer@norrona.no.

If you believe we are handling your personal data incorrectly, you may also lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).