Return and Exchange
Return
If you change your mind, you may return an unused product within 30 days of purchase for a full refund*. Returns made after 30 days and within 60 days will be refunded in cash points. Unfortunately, we are unable to accept returns after 60 days. Please note that all returns must be registered online before the item is shipped back to us.
No. We can only accept returns on products that are unused and still have their original tags attached. This ensures the item can be resold in its original condition.
Once your return arrives at our warehouse, we’ll process your refund as quickly as possible. Please allow up to 10 business days (approximately 2 weeks) from the date your return is received.
As soon as your item(s) are scanned at our warehouse, the refund will be processed automatically, and you’ll receive a confirmation email.
No. Each order must be returned separately using the pre-paid return label included with that order. Combining multiple orders on a single label may delay your refund.
One pre-paid return label is provided for each order. If you are missing the return label, please contact a customer service representative on our live chat support or email us at support@norrona.no. We provide free returns for all orders excluding Switzerland, Spitsbergen, Svalbard, and Jan Mayen. Simply register the return on our website and use the pre-paid shipping label included in your package.
We offer a 30-day return policy for refunds. Returns made after 30 days and up to 60 days will be issued as a Cash Point refund. Products cannot be returned after 60 days.
After registering your return online, you’ll receive a notification from the carrier:
- Scandinavia (Posten/Bring): You’ll get an email, and the return should appear automatically in the Posten App if you use the same email and phone number.
- International (DHL Express): You’ll get an email when the return is registered with us and when the parcel is first scanned.
After your return arrives at our warehouse in Denmark, refunds can take up to 10-14 business days to process.
Yes. Outlet items can be returned, but not exchanged. You have 30 days to return them for a refund. Returns made between 30 and 60 days will be issued as Cash Points. After 60 days, returns are no longer accepted.
Yes. One pre-paid return label is provided for each order. If you are missing the return label, please contact a customer service representative on our live chat support or email us at support@norrona.no. We provide free returns for all orders excluding Switzerland, Spitsbergen, Svalbard, and Jan Mayen. Simply register the return on our website and use the pre-paid shipping label included in your package.
Please allow up to 10 business days (approximately 2 weeks) from the date your return is received for your refund to be processed. If you have not received your refund after this time, please contact us via live chat (available in the bottom right corner of the screen) or email us at support@norrona.no
All returns must be registered online before being sent to us. Once registered, you can use the pre-paid return label included with your order. If you're returning an item from outside the EU, a proforma/customs document is required. This will be emailed to you (within 24 hours) after your return is registered—please follow the instructions provided.
Please note: We do not offer free returns from Switzerland, Svalbard, Spitsbergen, or Jan Mayen. Customers returning items from these locations must arrange and pay for return shipping independently.
No, we do not provide free return shipping from Switzerland. Returns must be coordinated independently by the customer. Once you have registered your return, the customs invoice and return instructions will be sent to your email inbox. If you do not see the email, please check your junk or spam folders as well as any other email tabs, and please allow up to 24 hours for the message to arrive.
For most countries, we provide one prepaid return shipping label per order. If you have already used your return label and wish to send back additional items in a separate shipment, you will need to arrange and cover the return shipping independently. Please make sure to register your return online before sending your items back.
We recommend using a tracked shipping service so you can follow your parcel and ensure it reaches us safely.
Return address:
Norrøna c/o DSV Solutions A/S
Mossvej 27
Gates 623–627
DK-8700 Horsens
Denmark
We offer one free return per order with a prepaid shipping label, excluding Switzerland, Spitsbergen, Svalbard, and Jan Mayen.
Please register your return online before sending your items back to us. Once your return is registered, you can use your prepaid shipping label to send your items to the following address:
Return address:
Norrøna c/o DSV Solutions A/S
Mossvej 27
Gates 623–627
DK-8700 Horsens
Denmark
If you wish to return additional items or make another return from the same order, these returns must be arranged and shipped separately at your own expense. We recommend keeping your tracking information so you can follow your parcel and ensure it reaches us safely.
Exchange
Due to ongoing system updates, we are temporarily unable to process exchanges until early November 2026. However, you can still return unused products in accordance with our standard return policy. Thank you for your understanding!
You can request an exchange online by registering it on our website.
Alternatively, full-price items can also be exchanged in any official Norrøna store. We recommend contacting the store in advance to confirm that the item you wish to exchange for is in stock.
Please note:
- Outlet items cannot be exchanged
- If you wish to return an outlet item, this must be done online
Yes, full-price items purchased online can be exchanged in any official Norrøna store. We recommend contacting the store in advance to confirm that the item you want is available.
Please note that outlet items cannot be exchanged in-store. If you wish to return an outlet item, this must be done online.
You can exchange unused products purchased online within 30 days. Exchanges are only available for full-priced items and cannot be made for outlet products. To qualify, items must be unused, unwashed, and in their original condition with hangtags attached. A pre-paid return label will be provided with your order, excluding shipments to Switzerland, Spitsbergen, Svalbard, and Jan Mayen.
One pre-paid return label is provided for each order. If you are missing the return label, please contact a customer service representative on our live chat support or email us at support@norrona.no. We provide free returns for all orders excluding Switzerland, Spitsbergen, Svalbard, and Jan Mayen. Simply register the return on our website and use the pre-paid shipping label included in your package.
No. Outlet products are sold in limited quantities and may vary in size and availability, which means we cannot guarantee direct replacements. For this reason, we do not offer exchanges on outlet items. However, you can return your outlet product within the return period and place a new order for the item you prefer.