Support
Frequently asked questions
Orders placed on or before the dates listed below are expected to arrive by Christmas. We process and ship orders within 1–3 business days, although delivery times may be longer during the busy holiday season.
To give your gifts the best chance of arriving in time, we recommend placing your order before the following deadlines:
- Norway: December 16, 2026, at 09:00 CET (Bring)
- Sweden: December 16, 2026, at 09:00 CET (Bring)
- Switzerland: December 16, 2026, at 09:00 CET (GLS)
- Europe: December 16, 2026, at 09:00 CET (DHL Express)
- USA, Canada, and Rest of World (ROW): December 14, 2026, at 09:00 CET (DHL Express)
While we do everything we can to ensure your order arrives on time, unexpected circumstances, such as extreme weather, accidents, or other disruptions with our shipping partners, may cause delays beyond our control. We recommend placing your order as early as possible to help ensure your gifts arrive in time for Christmas.
We do not send a confirmation when your Norrøna product is received. You will be notified once it enters the repair queue and again after it has been assessed by our Repair Center. We recommend using tracked shipping so you can confirm when it arrives. All updates, including assessment and return shipment tracking, will be sent directly to your email by the Repair Center.
Once your return arrives at our warehouse, we’ll process your refund as quickly as possible. Please allow up to 10 business days (approximately 2 weeks) from the date your return is received.
As soon as your item(s) are scanned at our warehouse, the refund will be processed automatically, and you’ll receive a confirmation email.
Unfortunately, we do not offer additional expedited shipping options beyond our standard shipping services.
Our shipping partners vary depending on your delivery destination:
- Norway and Sweden: Posten/Bring
- Europe: DHL Express
- USA and Canada: DHL Express
- Switzerland: GLS
- Countries outside Europe: DHL Express
Please note that delivery times may vary depending on your location, and unforeseen delays may occur.
To become a member, click on Loyalty Program and enter your email address in the sign-up field. You will then be prompted to create a password of your choice, and a confirmation email will be sent to your email inbox.
Repair times are measured from the day your product arrives at our Repair & Warranty Centers. Once your item is in the repair queue, our team will contact you by email.
- Norway: 3–4 weeks
- Germany: 3–4 weeks
- Sweden: 2–3 weeks
- Rest of the world: 4–6 weeks
We do our best to meet the following timelines, but please note they may vary depending on location and season.
We offer a 30-day return policy for refunds. Returns made after 30 days and up to 60 days will be issued as a Cash Point refund. Products cannot be returned after 60 days.
One pre-paid return label is provided for each order. If you are missing the return label, please contact a customer service representative on our live chat support or email us at support@norrona.no. We provide free returns for all orders excluding Switzerland, Spitsbergen, Svalbard, and Jan Mayen. Simply register the return on our website and use the pre-paid shipping label included in your package.
Please contact a customer support representative via live chat, available in the chat box on the right-hand side of our website, or email us at support@norrona.no
We seek athletes, adventurers, and outdoor professionals who rely on the best gear and want to be active members of the Norrøna community.