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Terms and conditions

Terms and conditions
 
Fast worldwide shipping, free shipping within Europe above €99, 30 days return policy and 5 years warranty!

Payment methods 
- VISA and MasterCard. (we use 3D secure for your security on these transactions)
- Paypal 
- Klarna Checkout (some countries)

Shipping carriers
Norrøna use Bring (Norway), Postnord (Sweden), DHL Express (Europe and US), GLS (Switzerland) and Fedex (Outside Europe and US) for worldwide shipping.
 
Return and exchange of products
You can return the product for a refund up to 30 days after receiving the products through our online return system. If 30 days is exceeded you can get a voucher on the amount you paid, and you can use it on other products in our webshop. Click here for online return
 
We have free returns in Europe, and outside Europe the customer pays the return freight.
 
Products can also be exchanged in our physical Norrøna stores, not outlets.

Delivery time

Key markets inside EU with FREE Shipping above €99
- Germany (EUR): 1-2 days
- Denmark (DKK): 1-2 days
- Sweden (SEK): 1-3 days
- Austria (EUR): 2 days
- Netherlands & Belgium (EUR): 2 days
- Great Britain (GBP): 2 days
- France (EUR): 2 days
- Switzerland (CHF): 3 days
- Spain (EUR): 2 days
- Italy (EUR): 2 days
- Finland (EUR): 2 days 
The days is estimated amount of working days

Country Delivery  Currency and shipping cost
USA 2-4 days

Free shipping on orders over $150.
Shipping cost is $20 on orders below $150
Products are shipped by DHL Express, taxes and duties included

Norway 1-3 days Free shipping above NOK 999 (Posten / Bring)
Sweden 1-3 days Free shipping above SEK 999 (Postnord)
Canada 2-4 days Free shipping on orders over CAD 200.
Shipping charge is CAD 29 on orders below CAD 200
Rest of the world, outside Europe 3-5 days Free shipping on orders above €150

Taxes and duties

USA:
Orders to US is shipped included taxes and duties, no hidden costs. 
The customer is responsible for the state's sales tax rules. 

Orders outside of the EU, and Switzerland will not be charged with taxes and duties and this amount will be deducted on the order and payment. You will be charged for the taxes and duties when importing the purchased products into your country. It’s your country's customs that requires these fees.

Please visit your country's customs to check these fees.  

Please contact us here if you have any questions.

Returns and exchanges click here

Currency / Shipping country
The currency shown during checkout is based upon the delivery address that you enter at checkout.

Dispatching orders
Norrøna can dispatch orders on working days only. Working days are Monday to Friday, please take this into account when placing orders over the weekend.

Out of stock
It is possible that an item you have purchased is not available due to wrong stock information from our warehouse or other special situation. In that case we will contact you and find a solution.

 

Chat is online

Customer service opening hours (CEST)
Mon-Fri: 6 am - 11 pm
Sat-Sun: 1 pm - 9 pm

Customer service opening hours (CEST)
Mon-Fri: 6 am - 11 pm
Sat-Sun: 1 pm - 9 pm

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