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Return policy

Returns of purchase from Norrona.com

Returns should be smooth sailing, so we’re doing our best to give you a hassle-free return experience.

We accept returns and refund of original payment for the product(s) within 30 days of purchase. 

Please allow up to 2 weeks for our warehouse to receive and process your refund. 

Europe excl. Switzerland

The package you got included one prepaid return label. 
This gives you a free return for the product(s) you wish to return. 

1. Put the unused and unwashed products in appropriate packaging for return shipment. Make sure the hang tags is still on. 

2. Place the delivery note inside the package.

3. Properly seal the package and stick the return label on the outside of the parcel. Make sure to cover the original shipping label if using the original packaging.

4a Deliver the package at a DHL pick up point: DHL Pick up point locations

4b Norwegian and Swedish customers deliver the package at the post office

Outside Europe incl. Switzerland

Let us know what product(s) you wish to return by sending us an email including your order number to atyourservice@norrona.com

We will provide you with further instructions and documents by email.

Customer covers return shipping cost, tracking is recommended.

Shipping agents:

Norway: Bring
Sweden: Postnord
Switzerland: GLS
Rest of Europe: DHL
Outside Europe: Fedex

Policy

The product you return should be unused, unwashed and in its original state with hangtags on.

We’ll handle your return as fast as possible, but please allow up to 2 weeks before getting the refund back to your payment card. Shipping, warehouse handling and the payment provider use some time.

You can exchange the product into other product(s) in our official Norrøna stores, but not get a refund. Exchanges is only for full price products (not outlet products), and no products can be exchanged in other retailers of Norrøna or in Norrøna Outlets. 

Outlet products can only be returned online.

If you have any questions, don’t hesitate to contact us here or through our online chat.

 

 

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Mon-Fri: 6 am - 11 pm
Sat-Sun: 3 pm - 11 pm

Customer service opening hours (CEST)
Mon-Fri: 6 am - 11 pm
Sat-Sun: 3 pm - 11 pm

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