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Return policy

Returns of purchase from Norrona.com

We offer free returns on all orders in Europe with one prepaid return label in the package you will receive.

Returns should be smooth sailing, so we’re doing our best to give you a hassle-free return experience. We offer online return registration within Europe excl. Switzerland and the US, Canada, and Asia.

We accept returns and refund of original payment for the product(s) within 30 days of purchase. After 30 days you will get a voucher instead of a refund.

Please allow up to 2 weeks for our warehouse to receive and process your refund. 

Returns within Europe (excl. Switzerland)


Click here to register your return online

If you don't have a profile, you can use this link

The package you got included one prepaid return label which also can be used. This gives you a free return for the product(s) you wish to return. 

1. Put the unused and unwashed products in appropriate packaging for return shipment. Make sure the hang tags are still on. 

2. Place the delivery note inside the package.

3. Properly seal the package and stick the return label on the outside of the parcel. Make sure to cover the original shipping label if using the original packaging.

4a. Deliver the package at a DHL pick up point: DHL Pick up point locations

4b. Norwegian and Swedish customers deliver the package at the post office

Returns outside Europe incl. Switzerland
  • Let us know what product(s) you wish to return by sending us an email including your order number to atyourservice@norrona.com
  • We will provide you with further instructions and documents by email.
  • Customer covers return shipping cost, tracking is recommended.
Returns from the US
  • Your package contains a prepaid return label.
  • To make a return, we will provide the customs document to be attached on the outside of the package, together with the prepaid return label.  
  • To get this document and ensure a fast refund, please let us know what product(s) you wish to return by sending us an email including your order number to atyourservice@norrona.com
  • A return handling fee of $19 will be deducted from your refunded amount.
The return shipment is a cross border shipment, and this is why you need to have the customs document. Without the customs document the package will not be returned to our warehouse. 

 

Shipping agents:

Norway: Bring
Sweden: Postnord
Switzerland: GLS
Rest of Europe: DHL Express
US: DHL Express
Outside Europe: Fedex

Policy

The product you return should be unused, unwashed and in its original state with hangtags on.

We’ll handle your return as fast as possible, but please allow up to 2 weeks before getting the refund back to your payment card. Shipping, warehouse handling, and the payment provider use some time.

You can exchange the product into other product(s) in our official Norrøna stores, but not get a refund. Exchanges are only for full price products (not outlet products), and no products can be exchanged in other retailers of Norrøna or in Norrøna Outlets. 

Outlet products can only be returned online.

If you have any questions, don’t hesitate to contact us by chat, or send us a mail here.

 

 

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Customer service opening hours (CEST)
Mon-Fri: 6 am - 11 pm
Sat-Sun: 1 pm - 9 pm

Customer service opening hours (CEST)
Mon-Fri: 6 am - 11 pm
Sat-Sun: 1 pm - 9 pm

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