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Repairs

Repairs

If it's broken, we will fix it. We've offered service and repairs on all our products ever since the beginning in 1929.

Can Norrøna repair my Norrøna product if it is damaged?

Off course we can do repairs for you, or we can help you with Do It Yourself equipment.

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How do I send my products for repair?

1. Fill out and register your repair or claim online.
2. Print sheet and lay on top of product, keep copy
3. The product must be washed before you send it in. Please follow the washing instructions here
4. Duct tape or similar must be removed
5. Pay for postage

How much does a repair cost?

Please have a look at our pricelist for typical repairs.

Repair

NOK

EUR

SEK

DKK

GBP

CHF

USD

CD

New taping in garment

450

45

450

400

40

45

55

70

Fixing of tears

450

45

450

400

40

45

55

70

Shortening pants without zipper, simple

500

50 

500

450

45

50

60

75

Shortening arms

450

45

450

400

40

45

55

70

Front zippers

650

65

650

600

60

65

80

100

Zippers in pockets

300

30 

300

250

25

30

35

45

Side zippers in pants

450

45 

450

400

40

45

55

70

Under arm zippers

400

40

400

350

35

40

50

60

Zippers in fly

300

30 

300

250

25

30

35

45

Zippers in powder skirt

400

40 

400

350

35

40

50

60

Zippers in backpacks

400

40 

400

350

35

40

50

60

Change velcro

300

30

300

250

25

30

35

45

Change wire in hood

200

20 

200

150

15

20

25

30

Reinforcement inside leg (pcs)

400

40 

400

350

35

40

50

60

Reinforcement seat

600

60 

600

550

55

60

70

80

Reinforcement knee (pcs)

400 40 400 350 35 40 50 60

Elastic for gaiters (pair)

150

15

150

125

15

15

20

25

Elastic attachment gaitor (pair)

150

15

150

125

15

15

20

25

Other repair S

200

20

200

150

15

20

25

30

Other repair M

500

50

500 450 45 50 60 75

Other repair L

800

80

800 700 70 75 90 120

Shortening with zipper, isolation, GTX

800 80 800 700 70 75 90 120

Multiple repairs

800 80 800 700 70 75 90 120

 

How long will the repair process take?

The processing time for repairs is usually around 14 days from receiving the product, in peak repair periods during winter time the process may take longer. 

Can I do my own repairs?

Yes, have a look at our DIY video on how to replace the YKK zipper divider and/or puller – one of the most common fixes we do. On request, we will send you the parts.

We also ship spare parts for your product, like buckles and other plastic parts, elastic and spare parts for gaiters. We ship tape parts to repair hulls in waterproof products, so you can fix the hole yourself with an iron. We also ship fabric pieces so you can fix damages yourself. Contact us here and we'll hook you up.

If you live in Stockholm or Oslo, you can always visit our repair centers located in our local flagship stores.