Repairs

If it's broke, fix it. We've offered service and repairs on all our products ever since the beginning in 1929.

Can I do my own repairs?

Yes, have a look at our DIY video on how to replace the YKK zipper divider and/or puller. Contact us and we will send you the parts.

Can Norrøna repair my Norrøna product if it is damaged?

Yes, of course we can! Our repair centers will repair damaged products. 

Extra service/small fixes

We can ship spare parts for your product, like buckles and other plastic parts. We can also send you parts for zippers, elastic and spare parts for gaiters. We ship tape parts to repair hulls in waterproof products, so you can fix the hole yourself with an iron. We also ship fabric pieces so you can fix damages yourself. Contact us here and we'll hook you up. If you live in Stockholm or Oslo, you can always visit our repair centers located in our local flagship stores.

How do I order a repair?

1. The product must be washed before you send it in.
2. Duct tape or similar must be removed.  
3. Do not send the products COD.  
4. For european customers, please fill out your personal and product information here.  
5. For other countries, please contact our service center

Repair center Norway
Norrøna Sport
Vollsveien 13H 
N- 1366 Lysaker 
Norway

t: (+47) 66 77 24 10
e-mail: servicesenter@norrona.no
Phone lines are open: Monday - Friday 08.00 - 16.00

Repair center Sweden
Norrøna Flagship Store Stockholm 
Kungsgatan 28
111 35 Stockholm
Sweden

t: (+47) 66 77 24 10
e-mail: servicesenter@norrona.no

Repair center EU
HRD Heike's Reparaturdienst
Margeritenstrasse 28, 82515 Wolfratshausen
Germany

t: (+49) (0) 8171 480 985 
f: +49 (0)8171 480 986
Ust-ID: DE813284350
www.h-r-d.de
e-mail: hrd-service@t-online.de

Repair center Switzerland
Outdoor Repair
by Nähatelier Urs Maritz
Bahnstr. 21
CH-8610 Uster
Switzerland

How do I prepare my product for repair?

The product must be washed before you send it. Please follow the washing instructions

How much does a repair cost?

Please have a look at our pricelist for typical repairs.

RepairPrice
New taping in garment Eur 15
Taping of labels Eur 15
Embroderies Eur 40 pr. hour
Fixing of tears Eur 40 pr. hour
Shortening pants without zipper Eur 50
Shortening arms Eur 45
New taping in garment Eur 15
Taping of labels Eur 15
Embroderies Eur 40 pr. hour
Fixing of tears Eur 40 pr. hour
Shortening pants without zipper Eur 50
Shortening arms Eur 45
Changing zippers 2 year warranty
Front zippers Eur 40
Zippers in pockets Eur 38
Side zippers in pants Eur 30
Under arm zippers Eur 28
Zippers in fly Eur 35
Zippers in powder skirt Eur 35
Zippers in backpacks Eur 12
Change velcro Eur 17
Change wire in hood Eur 40
Reinforcement inside leg Eur 40
Reinforcement seat Eur 10
Elastic for gaiters Eur 12
Elastic attachment gaitor Eur 60
   
Freight Eur 15 pr. package

 

How long does it take to do a repair?

The processing time for repairs will usually be about 14 days. 

I have questions concerning repairs?

Contact us here.