Returns and exchange
How to make a return from US
Congratulations with your new Norrøna gear!
Since 1929 we have devoted all our time and effort making the greatest outdoor products. We are grateful for your trust in us, and we hope that your new Norrøna gear will meet your highest expectations.
If the product(s) you receive didn't match your expectations on size, fit or other reasons for your return, you are welcome to return it back to us with no cost on your behalf.
It is important for us that you have a great shopping experience and always feel safe when buying a Norrøna product.
Norrøna's return policy for US
We accept free returns and refund of original payment within 30 days of purchase. Allow 1–2 weeks for our warehouse to receive and process your refund.The return will be picked up by UPS pickup service, and sent to our warehouse in Illinois, US.
How to exchange a product?
We currently don’t offer direct exchanges online. To exchange we suggest that you simply return the product and do a new purchase online. You can also exchange the products in any of our Norrøna Concept and Flagship Stores.
What if an item arrives damaged?
If you have received a damaged product, email firstname.lastname@example.org with a photo of the damage and your order number. We’ll take care of you.
How to make a return:
1. Ensure your product is unused, unwashed and undamaged
2. Pack the product for return shipment and include the return scheme inside the package.
2a. You can use the original package from Norrøna if it is not damaged
3. If you didn't get a pre-paid return label in the package from us, contact our Customer Experience team by mail, to order a pick up of the package by UPS.
If you have a pre-paid return label in the package, you can use that to deliver the return at a UPS pickup point, or order a UPS pickup at your door directly with UPS.
3a. Mail address: email@example.com
3b. To be included in the mail: Order number, which product you are returning, and it is optional to include the reason for your return.
4. You will be contacted by our Customer Experience team to schedule a pickup from your house.
Our goal is to handle your return as fast as possible.
All products must be unused and still have the tag on.
If you have any questions, don’t hesitate to get on the chat with us or contact us here.