Service order registration

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Help information

Please find below help instructions to fill in the service order:

  • Select Type: Select repair for damaged products / claim for defective products
  • Phone: Phone number must include the country code. Example: +47 (for Norway)
  • Model no. and size: This information you will find it on the black tag inside the garment. The Model No. fills in with 4 digits followed a “-” minus sign and 2 additional digits. A space and 4 additional digits for the color (as shown in the picture below).
  • Example of black tag:         Model no. 3000-13 5610      Size L
  • Select problem field: select reason why the product is sent to us from the provided list. See explanations below:
  1. Breathability: poor ability of the fabric to allow moisture vapor to be transmitted through the material.
  2. Colorfade: strong alteration of the original color.
  3. Delamination : different layers on the membrane start to separate, looks like air bubbles.
  4. Details:velcro, trims, pullers,etc. all sort of small parts belonging to the product.
  5. Fabric leakage: product is not waterproof.
  6. Glue failure: glue on products lost its functionality. 
  7. Pilling: little balls on your clothing, or pills, where the fabric is wearing out.
  8. Seam breakage: product breaks apart where its parts are joined.
  9. Tape delamination: degradation of the hot-melt adhesive on the face of the seam tape.

If you need additional help to fill in the form, please contact us at service@norrona.no

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