Terms & Conditions

Find out more about delivery times, taxes, duties and our exchange policy

Terms and conditions

Fast worldwide shipping, free shipping to most EU countries, 60 days return policy and 5 years warranty!

Payment methods: VISA and MasterCard. (we use 3D secure for your security on these transactions)
Norrøna use Fedex and GLS for fast worldwide shipping.

Exchange policy: The product can be exchanged in another product within 60 days after receiving the product. Fill out the return scheme and send it with the products to us. Customer pays and are responsible for the return sending. The product can also be exhanged in our official Norrøna Stores (Norway and Sweden)

Return policy:
The product can be returned to Norrøna within 30 days after receiving the product, and you will get a refund of the purchase to the card used for paying the order.Fill our the return scheme and send it with the products to us. Customer pays and are responsible for the return sending.

Delivery time

Key markets inside EU with FREE Shipping - delivery estimates:
- Germany (EUR): 1-2 days
- Denmark (DKK): 1-2 days
- Sweden (SEK): 1-3 days
- Austria (EUR): 2 days
- Netherlands & Belgium (EUR): 2 days
- Great Britain (GBP): 2-3 days
- France (EUR): 3 days
- Switzerland (CHF): 3 days
- Spain (EUR): 3-5 days
- Italy (EUR): 3-5 days
- Finland (EUR): 3-5 days 

Country Delivery  Currency and shipping cost
USA 5-7 days Orders will be charged in USD – Free shipping on orders over USD 150.
Shipping charge on orders below USD 150: USD 20
Norway 1-3 days Orders will be charged in NOK – Free shipping
Sweden 1-3 days Orders will be charged in SEK – Free shipping
Canada 5-7 days Orders will be charged in CAD - Free shipping on orders over CAD 150.
Shipping charge on orders below CAD 150: CAD 20
Rest of the world 4-7 days Orders will be charged in EUR – Freight charge: 20 EUR

Taxes and duties

Prices in USD are without taxes and duties. Orders delivered to USA will be charged sales tax, duties and handling fee upon delivery. This will be charged from Fedex, and is set according to Fedex standard fee and the duties/taxes for your state.

Orders outside of the EU, and Switzerland will not be charged with taxes and duties and this amount will be deducted on the order and payment. You will be charged for the taxes and duties when importing the purchased products into your country. It’s your country's customs that requires these fees.

Please visit your country's customs to check these fees.  

Please contact us here if you have any questions.

Returns and exchanges click here

Please note:
The currency shown during checkout is based upon the delivery address that you enter at checkout.
Norrøna can dispatch orders on working days only. Working days are Monday to Friday, please take this into account when placing orders over the weekend.