Return and exchange

We stribe to deliver a great return experience and you can return your products up to 60 days after the purchase

Return and exchange

  • 60 days return and exchange possibility 
  • You will get a prefilled return scheme with you product
  • Write if you want an exchange (which product you want) or if you want a refund. Leave the return scheme inside the package and return by post, tracking is recommended.
  • The product have to be unused and with hang tags on
  • The return shipment is covered by the sender / customer 

You can exchange products in Norrøna stores by showing the receipt from webshop. We have stores in Norway and Sweden, see overview here Norrøna Flagship and Concept stores. Exchanges can not be made with other retailers of Norrøna or in Norrøna Outlets. 

Refund
Our goal is to handle your return as fast as possible. Normally the return are processed within 2 working days after we have received the package (Denmark). The amount will be refunded back to the payment card within 7 days.

Exchange
We will handle your exchange as fast as possible. Normally the exchange are processed within 2 working days after we have received the package (Denmark). The new product will be sent within 2 working days and you will get a mail with a confirmation and new tracking number.

If you have any questions, contact us here (mail)