Repairs of old Norrøna products
It is of the utmost importance to Norrøna to provide repair services for our customers! We want them to use our products as long as possible in order to reduce the environmental impact of the garment . We currently provide repair services to all customers, and we have repair centers in key markets. Today we have repair centers in Norway, Sweden, Switzerland, USA and Germany. We strive to provide fast services so our customers can be ready for new adventures as fast as possible.
The average handling time on repairs is currently at 5,79 days. In 2013 Norrøna repaired 4798 products, in 2014 we repaired 5132 products, and 6462 products in 2015. We ran a free repair campaign in the start of 2016, and by the end of the year over 10.000 garments had been repaired in our service centers.
- All claims should be handled in less than five days from we receive the product.