Terms and conditions
- VISA and MasterCard. (we use 3D secure for your security on these transactions)
- Klarna Checkout - Payment with Visa/Mastercard, Invoice or partly payment (Norway, Sweden, Germany, Finland, Austria)
Bring (Norway), Postnord (Sweden), GLS (Europe except Norway and Sweden) and Fedex for worldwide shipping outside Europe.
The product can be exchanged in another product, with no restriction on number of days after receiving it. Fill out the return scheme and send it with the products to us. Customer pays and are responsible for the return sending. The product can also be exhanged in our official Norrøna Stores (Norway and Sweden), not our Outlets.
The product can be returned to Norrøna within 30 days after receiving the product, and you will get a refund of the purchase to the card used for paying the order. Fill our the return scheme and send it with the products to us. Customer pays and are responsible for the return sending.
It is possible that an item you have purchased is not available due to wrong stock information from our warehouse or other special situation. In that case we will contact you and find a solution.
Delivery timeKey markets inside EU with FREE Shipping - delivery estimates:
- Germany (EUR): 1-2 days
- Denmark (DKK): 1-2 days
- Norway (NOK: 1-3 days
- Sweden (SEK): 1-3 days
- Austria (EUR): 2 days
- Netherlands & Belgium (EUR): 2 days
- Great Britain (GBP): 2-3 days
- France (EUR): 3 days
- Switzerland (CHF): 3 days
- Spain (EUR): 3-5 days
- Italy (EUR): 3-5 days
- Finland (EUR): 3-5 days
Taxes and duties is not included for shipments outside Europe. This will be charged from the transporter Fedex on a separate bill according to their guidelines for your country. The products purchased online to markets outside Europe is sold ex. VAT. The VAT will be deducted from the original price in the shopping bag.
This is fees set by your country's customs.
|Country||Delivery||Currency and shipping cost|
|USA||4-7 days||Orders will be charged in USD – Free shipping on orders over USD 150.
Shipping charge on orders below USD 150: USD 20
|Canada||4-7 days||Orders will be charged in CAD - Free shipping on orders over CAD 150.
Shipping charge on orders below CAD 150: CAD 20
|Rest of the world||4-7 days||Orders will be charged in EUR – Freight charge: 20 EUR|
Taxes and duties
Countries outside Europe is without taxes and duties. Orders delivered to USA and Canada will be charged taxes, duties and handling fee upon delivery from Fedex according to their guidelines from your country/state. You will be charged for the taxes and duties when importing the purchased products into your country.
Taxes and duties on the product in the Norrøna webshop will be deducted on the order and payment. This can be seen on the price in the shopping bag in the checkout process.
Please visit your country's customs to check these fees.
Please contact us here if you have any questions.