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Terms and conditions

Fast worldwide shipping, free shipping within Europe, 60 days return policy and 5 years warranty!

Payment methods: 
- VISA and MasterCard. (we use 3D secure for your security on these transactions)
- Paypal 
- Klarna Checkout - Payment with Visa/Mastercard, Invoice or partly payment (Norway, Sweden, Germany, Finland, Austria)

Shipping carriers:
Bring (Norway), Postnord (Sweden), GLS (Europe except Norway and Sweden) and Fedex for worldwide shipping outside Europe.

Exchange policy: 
The product can be exchanged in another product, with no restriction on number of days after receiving it. Fill out the return scheme and send it with the products to us. Customer pays and are responsible for the return sending. The product can also be exhanged in our official Norrøna Stores (Norway and Sweden), not our Outlets.

Return policy:
 
The product can be returned to Norrøna within 30 days after receiving the product, and you will get a refund of the purchase to the card used for paying the order. Fill our the return scheme and send it with the products to us. Customer pays and are responsible for the return sending.

Cancellation:
It is possible that an item you have purchased is not available due to wrong stock information from our warehouse or other special situation. In that case we will contact you and find a solution.

Delivery time

Key markets inside EU with FREE Shipping - delivery estimates:
- Germany (EUR): 1-2 days
- Denmark (DKK): 1-2 days
- Norway (NOK: 1-3 days
- Sweden (SEK): 1-3 days
- Austria (EUR): 2 days
- Netherlands & Belgium (EUR): 2 days
- Great Britain (GBP): 2-3 days
- France (EUR): 3 days
- Switzerland (CHF): 3 days
- Spain (EUR): 3-5 days
- Italy (EUR): 3-5 days
- Finland (EUR): 3-5 days 

Taxes and duties is included for shipments within Europe, except on Svalbard, Jan Mayen, Greenland and Reunion. 

Taxes and duties is not included for shipments outside Europe. This will be charged from the transporter Fedex on a separate bill according to their guidelines for your country. The products purchased online to markets outside Europe is sold ex. VAT. The VAT will be deducted from the original price in the shopping bag.
This is fees set by your country's customs.

Country Delivery  Currency and shipping cost
USA 4-7 days Orders will be charged in USD – Free shipping on orders over USD 150.
Shipping charge on orders below USD 150: USD 20
Canada 4-7 days Orders will be charged in CAD - Free shipping on orders over CAD 150.
Shipping charge on orders below CAD 150: CAD 20
Rest of the world 4-7 days Orders will be charged in EUR – Freight charge: 20 EUR
     

Taxes and duties

Countries outside Europe is without taxes and duties. Orders delivered to USA and Canada will be charged taxes, duties and handling fee upon delivery from Fedex according to their guidelines from your country/state. You will be charged for the taxes and duties when importing the purchased products into your country. 

Taxes and duties on the product in the Norrøna webshop will be deducted on the order and payment. This can be seen on the price in the shopping bag in the checkout process.

Please visit your country's customs to check these fees.  

Please contact us here if you have any questions.

Returns and exchanges click here

Please note:
The currency shown during checkout is based upon the delivery address that you enter at checkout.

Norrøna can dispatch orders on working days only. Working days are Monday to Friday, please take this into account when placing orders over the weekend.