How to make returns in EU
We appreciate that you bought a Norrøna product, and are sad to hear that it didn't match your expectations on size, fit or other reasons for your return.
It is important for us that you have a great shopping experience and feel safe when buying a Norrøna product.
What is our return policy within EU?
We accept free returns and refund of original payment within 30 days of purchase. Allow 1–2 weeks for our warehouse to receive and process your refund.The return will be handled by DHL and sent to our warehouse in Denmark.
How to make a return:
1. Ensure your product is unused, unwashed and undamaged
2. Pack the product for return shipment and attach the pre-paid return label from DHL on the outside of the package.
2a. You can use the original package from Norrøna if it is not damaged
3. Leave the package at a DHL Service point for it to be returned to Norrøna.
4. If you don't want to deliver to a DHL Service point you can order a DHL pickup of the package from your chosen address. Order your pickup here
Our goal is to handle your return as fast as possible. Normally the return is processed within 2 working days after we receive the package (Denmark). The amount will be refunded to the payment card within approximately 7 days.
All products must be unused and still have the tag on.
If you have any questions, don’t hesitate to get on the chat with us or contact us here.