The Norrøna guarantee
The Norrøna products have a warranty of five years to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.

All GORE-TEX® products have an additional “Guaranteed to Keep You Dry” GORE-TEX® guarantee.

Are rips and tears covered by warranty?
We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use, or how well you care for your Norrøna product, it will eventually begin to show age and wear. Norrøna warranty covers defects in workmanship and materials, regardless of the age of the product, but it does not cover normal wear and tear

Norrøna´s guarantee procedure
All warranty matters and claims involving manufacturing defects must be sent to Norrøna before approval. The product will either be repaired or replaced by Norrøna. In matters not involving warranty or claims, Norrøna can still repair the product for a fee.
 
Warranty claims
If you receive a defective product, take a photo of the defect if possible. E-mail it to servicesenter@norrona.no, and we´ll be able to determine further actions quicker. If you feel that the defect is an obvious warranty claim, or if it can´t be photographed, fill out this form.

GORE-TEX® "Guaranteed To Keep You Dry" warranty
GORE-TEX® guarantees that your GORE-TEX® garment keeps it promise – to be wind- and waterproof and simultaneously breathable. The warranty applies to all products with a GORE-TEX® Guaranteed To Keep You Dry® hang-tag. Defects in the membrane usually shows fast, and are covered by the warranty. This is not applicable to leakage caused by wear and tear. In such cases, an individual assessment of the product´s condition, age and other factors will determine the compensation. This implies that we will calculate a “utility fee” under circumstances where the product is older than 2 years, and thus not covered by the consumer purchase law, but instead falls in under Norrøna´s warranty or the GORE-TEX® warranty.

GORE-TEX® warranties 
There are typically two types of GORE-TEX® warranties. These are: Leakage; the customer gets wet through the GORE-TEX® fabric. This can be caused either by a hole (tear, not warranty), or a defect in the membrane. The latter is covered by the warranty. Delaminating; the glue between the outer layer and the membrane lets go, and bubbles appear on the outer layer. Delaminating is caused either by an error in the laminating-process, or by insufficient maintenance. An example of insufficient maintenance is when a jacket delaminates in the neck due to infrequent washing, which causes oil, sweat or sebaceous from the skin to delaminate the GORE-TEX® fabric.

GORE-TEX® warranty management
All warranty claims must be clarified with Norrøna by phone before they can be approved. When an approval exists, the product will be compensated by Norrøna. An individual assessment of the product´s condition and age determines the size of the compensation. NB: If the product is worn out (no matter what age), it will not be considered a warranty issue.